Debt Collector / Collections Officer (Not call centre)

TYPE : Permanent / Full Time
POSITION : Accounting


The Recruitment People are a business providing Recruitment & HR Services to businesses nationally.
We are excited to be recruiting for a growing company,  providing services to both residential and commercial customers, in times of disaster / restoration / emergency needs.
The business is well established, with an outstanding reputation.  Due to recent mergers they are growing again and are looking for  a Collections superstar to join thier team in Greenacre, Sydney.
What’s in it for you:

  • Annual, all expenses paid, trip overseas 
  • Stable and well established company
  • Excellent package, negotiable + possible coms paid for reducing debt
  • Amazing team and culture

The Role
You can make this role your own, with only one other person in the team and reporting to the Team Leader.
Your role will be to follow up for payment on outstanding invoices.  Duties will include: 

  • Outbound calling to both business and domestic customers
  • Reviewing debtors records, prioritizing issues and next steps for collections.
  • Conduct thorough reviews of debtor information to ensure accuracy and completeness
  • Utilize database management systems to maintain accurate records and update debtor information as necessary
  • Follow up on overdue accounts and escalate collection efforts as necessary, in accordance with company policies and regulatory requirements
  • Payment plans are not negotiated, full payment is always due and when full collection cannot be made you will recommend and initiate legal action accordingly.
  • Process payments and ensure accurate record management

Applicant Requirements
We are looking for someone with an extensive and proven track record in debt collection and a passion for the work.
Successful applicants will need:

  • Prior experience in debt collection is essential
  • Familiarity with debt collection practices, regulations and compliance requirements.
  • Excellent verbal and written communication skills to effectively communicate with debtors 
  • Ability to remain calm and professional during challenging interactions with debtors.
  • Resilience to handle rejection, objections, and difficult conversations while maintaining a positive attitude and persistence in pursuing debt resolution
  • Effective problem-solving skills to address complex debt collection issues and find solutions that benefit both the debtor and the organization
  • Excellent attention to detail

This is a full time permanent role with excellent career prospects.  Hours are Monday – Friday, 8am – 4pm (flexible).
If you have the right experience, please respond accordingly.  Shortlisted applicants will be contacted.

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