Senior Debt Collector / Collections Team Leader

TYPE : Permanent / Full Time
LOCATION : Gold Coast
POSITION : Call Centre - Outbound


The Recruitment People are a business providing Recruitment & HR Services to businesses nationally.
We are excited to be recruiting for a company providing services to both residential and commercial customers, in times of disaster / restoration / emergency needs. They are looking for a Senior Debt Collector / Collections Team Leader to join thier growing team on the Southern Gold Coast.
What’s in it for you:

  • Annual, all expenses paid, trip overseas 
  • Stable and well established company
  • Excellent package, negotiable 
  • Amazing team and culture

The Role
As the Debt Collections Team Leader, you will spearhead a small team and report directly to management. Your primary focus will be on managing complex debt collection issues, requiring a strategic approach and legal acumen. Key responsibilities include:

  • Leading and supervising a team of two debt collectors, providing guidance and support to ensure effective debt recovery strategies.
  • Handling escalated debt collection matters, particularly those involving legal action, and liaising with external legal entities as necessary.
  • Reviewing debtors’ records, prioritizing cases, and determining appropriate actions for collections.
  • Ensuring accuracy and completeness of debtor information through thorough reviews and utilizing database management systems.
  • Developing and implementing strategies to optimize debt recovery efforts while adhering to company policies and regulatory requirements.
  • Making recommendations for legal action when full payment cannot be secured through negotiation.
  • Processing payments and maintaining accurate records of financial transactions.

Applicant Requirements:
We are seeking a candidate with a proven track record in complex debt collection and supervisory experience ideally.
Key requirements include:

  • Extensive experience in debt collection, demonstrating a deep understanding of industry practices, regulations, and compliance requirements.
  • Excellent communication skills, both verbal and written, with the ability to navigate challenging interactions with debtors professionally and confidently.
  • Strong leadership abilities, resilience, and problem-solving skills to address complex debt collection issues effectively.
  • Meticulous attention to detail and the ability to work autonomously within a team environment.

This is a full Time permanent role with excellent career prospects.  
If you have the right experience, please respond accordingly.  Shortlisted applicants will be contacted.

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